Frequently asked questions

Yes. If you can't find a suitable display case in our standard catalogue, you can submit a Custom Display Case enquiry. We'll ask for some basic information about the set or item, including its approximate dimensions and any preferences, then recommend an appropriate display solution.

If the requested case is suitable for us to develop as a new standard catalogue product, we generally will not charge a separate design fee. If you require a personalised, customised or one-off design, design/setup charges may apply and will be confirmed before work proceeds.

Yes. Submit a Custom Display Case enquiry with details about what you'd like to display, approximate dimensions, quantity and any preferences for colour, engraving or other features. We'll review the requirements and recommend a suitable design before providing a quote.

Most made-to-order products are expected to be ready for dispatch within approximately 1–3 weeks, depending on the product. As a general guide, acrylic display cases may take approximately 2–3 weeks and many other made-to-order products approximately 1–2 weeks.

The estimated production time shown on the product page is the best guide for that product. Lead times may vary with workload, materials, quantity, complexity and personalisation. If we expect a significant delay, we'll let you know.

Yes. If you have a required deadline or event date, please include it with your enquiry or order. We'll always aim to accommodate requested timeframes where practical, and will let you know before the order proceeds if we can't reasonably meet the date.

1. Submit your requirements through the relevant custom enquiry or product personalisation options.
2. We review the details and contact you if we need additional information or files.
3. We provide a quote for custom work where required.
4. Where applicable, designs or proofs are reviewed and approved before production.
5. The required payment or deposit is made.
6. Production begins once the requirements, design and payment arrangements are confirmed.
7. We'll let you know when the order is ready for dispatch or collection.

Most custom quotes are expected within approximately 3–5 business days, and many custom orders within approximately 1–3 weeks after approval.

Quite possibly. A large part of what we do comes from the same recurring thought: "We could make that." Tell us what you have in mind through the relevant custom enquiry.

Yes. Where the material or colour you want isn't listed, you can request it as part of a custom enquiry, including specialty filaments we don't routinely stock. Availability, suitability, additional cost and any impact on production time will be confirmed before the order proceeds.

Yes. Depending on the service, suitable files may include artwork, logos, reference images, vector files or 3D models. For 3D printing, preferred formats include STL, 3MF, OBJ and STEP/STP. If additional design or setup work is required, we'll discuss it with you before proceeding.

We'll contact you before production begins. Depending on the problem, we may ask for a replacement or revised file, make minor adjustments where practical, or recommend additional design or file-preparation work. Any additional cost will be discussed with you first.

Yes, for suitable orders, by arrangement only. Once your order is ready, we'll contact you with the collection details. As we operate from a residential location, the pickup address is only provided once collection arrangements are confirmed.

Yes, wherever suitable delivery services are available. Australia Post is currently our default carrier for standard parcels; other couriers or freight providers may be used where more suitable. If standard delivery isn't practical for your order, we'll contact you to discuss options.

Not currently. We may consider international shipping in future. If you're outside Australia and interested in a product, you're still welcome to contact us.

We don't offer returns, refunds or exchanges for change of mind. If there's a problem with your order (for example, it is faulty, damaged or incorrectly supplied), please contact us so we can assess it and provide an appropriate remedy under Australian Consumer Law. Please contact us before returning any item.

Personalised, bespoke and custom products aren't eligible for change-of-mind returns or exchanges. If production hasn't started, a cancellation or change may be considered where practical. This doesn't affect your rights under Australian Consumer Law.